OUR RESULTS

We’re lucky enough to work with client who want to transform, who understand technology is but one piece of the puzzle and who are getting future fit, now. Here’s a snapshot of some of the work we’ve done recently.

LPG Gas Mobile Application

Case Study 01

Contact’s customers were frustrated by the way in which they had to order LPG bottles. DTL created a mobile application with a two click order process increasing speed and customer satisfaction.

Contact Energy Limited is one of New Zealand’s largest energy companies, with both a Generation & Development (G&D) and Customer (retail) arm. G&D has over 300 staff and operate 11 power stations around New Zealand.

THE PROBLEM

Customers of Contact Energy had a problem easily ordering and reordering LPG Gas bottles. They were frustrated having to call the contact centre and this increased costs for Contact Energy.

WHAT WE DID

Digital Transformation created a Mobile Application to allow LPG Bottle Orders to be completed through a two click order process on a mobile phone that would eliminate the need for them to call or email. Digital Transformation was responsible for the end to end project including architecture, design, development, testing and implementation.

THE OUTCOME

Within a few months the majority of gas orders were placed through the application. Customers were choosing this as the channel of choice – freeing up the call centre teams to focus on other issues. An added benefit was it also greatly increased the accuracy of the ordering experience by eliminating human error.

IDEA HOPPER APPLICATION

Case Study 02

In order to reduce the cost and time in submitting and reviewing businesses cases internally DTL built Contact a custom software solution sitting within Contact existing MS 365 environment.

Contact Energy Limited is one of New Zealand’s largest energy companies, with both a Generation & Development (G&D) and Customer (retail) arm. G&D has over 300 staff and operate 11 power stations around New Zealand.

SHAREPOINT MIGRATION

Case Study 03

Moving thousands of document into the cloud is a daunting task, Merdian engaged DTL to take care of this process from start to finish including migration design, execution and training.

Meridian energy is New Zealand’s largest energy provider, generating power from 100% renewable resources. Meridian operates 13 power stations, with over 700 staff members across multiple sites.

CONTACT US

342 Lambton Quay, Wellington, New Zealand

Want to Join our Team ?

Send your CV to contact@digitaltransformation.co.nz

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