OUR RESULTS

We’re lucky enough to work with client who want to transform, who understand technology is but one piece of the puzzle and who are getting future fit, now. Here’s a snapshot of some of the work we’ve done recently.

LPG Gas Mobile Application

Case Study 01

Contact’s customers were frustrated by the way in which they had to order LPG bottles. DTL created a mobile application with a two click order process increasing speed and customer satisfaction.

Contact Energy Limited is one of New Zealand’s largest energy companies, with both a Generation & Development (G&D) and Customer (retail) arm. G&D has over 300 staff and operate 11 power stations around New Zealand.

THE PROBLEM

Customers of Contact Energy had a problem easily ordering and reordering LPG Gas bottles. They were frustrated having to call the contact centre and this increased costs for Contact Energy.

WHAT WE DID

Digital Transformation created a Mobile Application to allow LPG Bottle Orders to be completed through a two click order process on a mobile phone that would eliminate the need for them to call or email. Digital Transformation was responsible for the end to end project including architecture, design, development, testing and implementation.

THE OUTCOME

Within a few months the majority of gas orders were placed through the application. Customers were choosing this as the channel of choice – freeing up the call centre teams to focus on other issues. An added benefit was it also greatly increased the accuracy of the ordering experience by eliminating human error.

IDEA HOPPER APPLICATION

Case Study 02

In order to reduce the cost and time in submitting and reviewing businesses cases internally DTL built Contact a custom software solution sitting within Contact existing MS 365 environment.

Contact Energy Limited is one of New Zealand’s largest energy companies, with both a Generation & Development (G&D) and Customer (retail) arm. G&D has over 300 staff and operate 11 power stations around New Zealand.

  • THE PROBLEM

    G&D was keen to develop a digital platform where staff could suggest business improvement ideas or raise challenges and enlist help to solve them. After looking at ‘off-the-shelf’ solutions, Contact approached DTL to see whether it was possible to create a custom solution utilising their existing platform, and in doing so, make it easy for staff to access it through a single sign-on.

  • WHAT WE DID

    DTL ran the project using Agile Methodology, with a combined team of the DTL technical team and a Contact-assigned Product Owner and Business Analyst to ensure that the business needs were well represented and developed correctly.

    Contact’s requirements included: 

    1. The ability for staff to pitch improvement ideas and raise challenges easily

    2. The ability to track and proactively manage idea progression through various stages to completion

    3. Systems-generated communications

    4. The ability for staff to collaborate on business challenges.

    “DTL guided Contact staff in the implementation of Agile – helping us write better User Stories, and ensuring we understood the responsibilities of being a Product Owner and the impact that role could have on the project. It was fun, effective and provided Contact staff with professional development along the way.”

    The Idea Hopper was developed using new technology (a React JS single page application hosted on Contact’s existing SharePoint platform using SharePoint APIs to populate the data required for each of the five stages of idea progression. Simple, smart screen layouts were utilised to make it easy for staff to submit ideas and interact with business challenges.

    Additional features included:

    • Automated workflows to proactively progress ideas, avoiding potential risk of hold ups through the assessment and delivery process; and,

    • A summary dashboard to visually display the number of ideas submitted and the business value achieved.

  • THE OUTCOME

    The Idea Hopper was extremely well received by Contact Energy, with positive feedback from the Product Owner throughout the delivery process.  The Product Owner was highly engaged, resulting in quick turnaround of business questions and UAT feedback cycles – all benefiting the project flow and final delivery.

    Having a fully engaged DTL team meant the Idea Hopper was delivered on time and on budget, and by levering existing Contact technologies, no extra ongoing costs were incurred to the business.

    Operationally, the G&D team has embraced the use of the Idea Hopper (fondly known by staff as ‘The Hopper’) and have adopted its use into their standard operational processes.

    Since Contact began recording & tracking the progress on improvement ideas with The Hopper, the G&D team has received hundreds of ideas from their staff, and progressed 160+ into deliverable projects, resulting in calculated business value in the millions of dollars. 

     

    “DTL guided Contact staff in the implementation of Agile – helping us write better User Stories, and ensuring we understood the responsibilities of being a Product Owner and the impact that role could have on the project. It was fun, effective and provided Contact staff with professional development along the way. DTL suggested the use of existing Contact infrastructure (i.e. SharePoint) to build the product – we would never have worked that out on our own !”

SHAREPOINT MIGRATION

Case Study 03

Moving thousands of document into the cloud is a daunting task, Merdian engaged DTL to take care of this process from start to finish including migration design, execution and training.

Meridian energy is New Zealand’s largest energy provider, generating power from 100% renewable resources. Meridian operates 13 power stations, with over 700 staff members across multiple sites.

  • THE PROBLEM

    Meridian’s document management system (FileSite) had negative cost and usability implications for the business. The issues experienced were:

    • Significant operational costs for support and maintenance

    • Projects regularly encountering roadblocks with having to manage the complexity of FileSite integration. This commonly increased the cost and time for these projects.

    • The uptake and use of FileSite across the business had been limited, with users often having issues with usability and the solution’s ability to meet their needs, e.g. FileSite not supporting all file types

    • A privacy review was conducted highlighting issues around internal and external data sharing and commercial confidentiality risk

  • WHAT WE DID

    As a result of the above, a decision was made to upgrade to a new EDMS and DTL was engaged for the FileSite Replacement Project. With Meridian already having O365 licenses, SharePoint was the decided document management solution.

    Within a six-week period, DTL put together a migration, testing and user training strategy.  This approach delivered a cost effective, multi factor solution, which was well received across the business. A phased migration approach was taken, with each business unit having designated weeks for training and migration. This phased approach allowed DTL to gain a deep understanding of the variance in requirements across each unit and plan accordingly.

    After analysing FileSite content, DTLs SharePoint solution consisted of three hub sites, each catering to a business need. 

    During the migration, DTL analysed legacy documents and performed mapping exercises with stakeholders across each business unit. This ensured key content would not be lost, or a struggle find in the new structure.

    Migration was done in waves to eliminate disruption. A UAT migration was conducted before every production migration, to identify any errors. Post UAT wave, DTL led testing. A DTL test manger provided a test strategy to the business. Test scripts were given to Meridian nominated testers, with DTL resources remaining on call every test weekend to assists and address errors. As a result of this, everything was ready for each business unit at the start of their go live.

     

    Alongside migration, DTL lead interactive workshops for Meridian nominated site administrators. Training was provided across the country, from Wellington through to Twizel. In-depth, personalised training guides were developed as an extra resource post go live. 40+ Site administrators attended one of many 3-hour interactive workshops, providing them all the tools needed to maintain their teams SharePoint environment. This enabled positive uptake across the business with users no longer having to go to IT for their document management requests.

    Post migration, a DTL representative stayed on site for three months to provide any additional training and SPoL support. This support allowed users with a good grasp of SharePoint gain assistance to further utilise the new tools available to the business, with DTL building complex workflows using Flow. At the end of the of the support period, Meridian users had a strong understand of their new environment, with weekly changes/incidents in the single digits.

  • THE OUTCOME

    At the end of the engagement, all noteworthy documents had been removed from FileSite and housed in SharePoint, with their respective permissions and metadata from the previous system still intact.  A total of over 1 million documents were migrated. Meridian was able to decommission FileSite and users are now taking advantage of a modern, cloud enabled workplace.

    Once users were comfortable with their new environment, DTL was engaged again to develop a customised tile based navigation and breadcrumb, providing a simple navigation solution. This was brainstormed with stakeholders, designed, tested and deployed within a month.

    As of today, Meridian only EDMS is SharePoint and it has been adopted as standard practice for all staff. Through the numerous training and support documents, users are all feeling empowered with the new system and are enjoying the benefits of modern system with well thought out information architecture.

CONTACT US

342 Lambton Quay, Wellington, New Zealand

Want to Join our Team ?

Send your CV to contact@digitaltransformation.co.nz

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